©2019 Two Hands Create Co. - Crowsnest Pass, Alberta, Canada

two hands create shop policies

Disclaimers:

  • I refuse to outright copy another artists work. You may provide images for inspiration but I will always incorporate my own style into the piece.

  • Wood: no two pieces of wood are identical. If you order more than one piece, the wood will look slightly different. This is what adds to the rustic nature of it!

  • You are free to request that I re-create a piece I have done in the past. View my galleries for a full portfolio of my previous work.

Orders:

  • Pre-made physical wood burned items are available for purchase at the Christmas markets that I will be in.

  • For personalized and custom requests, please visit the Request a Quote or Order page and complete the appropriate form.

    • This is the only way to request so that it ensures full details are captured.​

  • All custom/personalized orders that are over $100 will require 50% of the final price paid upfront as a non-refundable deposit. The remaining 50% will be due ​upon completion and delivery.

  • For custom orders, please ensure you are responding to emails in a timely manner. If I do not hear back from you after 30 days, the order will be stopped. If you have paid a deposit, that money will be forfeited and not refunded.

Processing Time:

  • I aim to have pieces completed within two weeks, however I will immediately communicate an estimated processing time.

  • Personalized orders are completed on a first-come, first-serve basis.

  • Processing time could vary based on a few factors: the time of the year and what is happening at that time, and how many other custom orders I have on the go. (I do work full-time, volunteer, and have other hobbies!)

  • If you require a piece to be completed by a day sooner than my expected completed date, there will be an added charge for this which I will communicate to you.

Payment Methods:

  • Custom/Personalized Orders:

    • In-Person:

      • Cash​

      • Credit Card

      • Interac eTransfer

        • Must be sent and accepted by me prior to delivery/pickup

    • Shipping Required​:

      • PayPal​

      • Interac e-Transfer:

        • Must be sent and accepted by me prior to shipping

  • Markets:

    • Cash

    • Credit Card​​

  • Online Shop (when activated):

    • Credit & Debit

    • PayPal​

Shipping:

  • At this point in time, I am only shipping within Canada. Items will be sent by Canada Post and packed securely. I will always obtain tracking information.

  • You are responsible for the following:

    • Providing correct shipping information. If your item is returned due to incorrect information, you will be charged all costs associated with having the package returned and re-shipped.

    • For any charges incurred due to import fees, duties, and import taxes that may apply. 

  • I am not responsible for delays that are outside of my control such as weather, postal strikes, etc.

  • If you have not received your order after three weeks, please contact me and I will look into it. Please do not contact me before the three week time frame after the shipping date.

  • If you are outside of Canada and would like to have me complete a piece, I can obtain an estimate of shipping from Canada Post. You would be responsible for the shipping costs.

Delivery/Pickup for Crowsnest Pass and Area Residents:

  • I am happy to offer the option of delivery for those of you who live in the Crowsnest Pass area of Alberta.

    • This area is no further west than Sparwood, no further east than Pincher Creek, and no further north than the Oldman River bridge (Maycroft Provincial Area turnoff).

  • Pickups and deliveries will be done at a location that is decided on between the two of us.

Returns:

  • I DO NOT ACCEPT RETURNS FOR CUSTOM AND PERSONALIZED PIECES. To ensure that I have created exactly what you are looking for, I maintain an excellent level of communication throughout the process with pictures included and obtain your approval along the way.

  • For something that was pre-made, returns are not guaranteed, but please reach out to me to discuss the issue.

  • If I have agreed on a return, any associated costs (shipping) are your responsibility to cover.